About the Office

A summary of our mandate follows; feel free to see the mandate in full found in the Act.

  • Ensuring the rights and interests of seniors (aged 65 and over) are protected;
  • Ensuring the views of seniors are heard and considered where those views might not otherwise be advanced;
  • Ensuring seniors have access to approved services and that the complaints about these services receive appropriate attention
  • Providing information and advice to government, government agencies and communities about the availability, effectiveness, responsiveness , and relevance of services to seniors; and
  • Acting as an advocate for the rights and interests of seniors in general

About the Advocate

Norm Bossé is a member of the Canadian Bar Association and Law Society of New Brunswick, where he served as Chairperson of the Complaints Committee from 2005 to 2013. Mr. Bossé has also served as a Honourary Solicitor and President of the New Brunswick Division of the Canadian Cancer Society, and as a member of the National Board of Directors of the Canadian Cancer Society and National Cancer Institute. He was awarded an Honorary Life Membership from the Canadian Cancer Society in 2001. Prior to his legal career, Mr. Bossé taught junior high school in Sussex, New Brunswick. He holds a Bachelor of Laws from the University of New Brunswick, and Bachelors of Arts and Education from St. Thomas University. Mr. Bossé is also certified as a mediator by the Lex Mundi College of Mediation and holds a Certificate of Achievement in Advanced Dispute Resolution from the Faculty of Law at the University of Windsor. An avid musician and sport enthusiast, Mr. Bossé and his wife, Moira, reside in Saint John, and have four children and eleven grandchildren.

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The Office of the Seniors' Advocate Team

Robert Lafrenière (Director of Seniors' Advocacy)

Gavin Kotze (Director of Systemic Advocacy and Legal Counsel)

Juliette Babineau Moore (Intake Officer)